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SADP - Password Change

Last modified by Hikvision Latam on 2024/07/18 10:24

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Description

In this article, you will see the process for changing the password of devices directly from the SADP program.

Requirements

  1. Install and run the SADP program as an administrator. (Click here to download SADP)
    2. Both the PC where SADP is installed and the device(s) must be connected to the same network distributor or switch.
    3. While performing the process, do not restart, update, or turn off the device until the process is complete.

Process

  1. After opening SADP in administrator mode, you will see the list of devices on your network.

    image-20230206162214-2.png

    2. Select the device for which you want to change the password. If you have multiple devices to restore, you will need to repeat the process for each one.

    image-20230206162340-3.png

    3. Click on the "Forgot password" option.

    image-20230206163028-6.png

     image-20230206163116-7.png

    4. Export the XML file. To avoid errors, save it directly to the local disk C.

    image-20230206163228-8.png

    image-20230206163324-9.png

    5. Send the file to [email protected] and follow the instructions to receive a response file with the encrypted password change code.

    image-20230206163638-10.png

    6. Once you receive the password change file from support, download it from your email and save the XML file directly to local disk C. If you received a .ZIP file, unzip it.

    image-20230206163921-11.png

    7. Return to SADP and in the "Forgot password" popup, select the "Import File" option and click on the folder icon.

    image-20230206164459-12.png

    8. Then browse and select the XML file you received from support.

    image-20230206164649-13.png

    9. Next, enter the password you want to use from now on and click "Confirm".

    image-20230206165046-16.png

    10. If the process is successful, you will receive a popup message saying "Password reset succeeded".

    image-20230206164954-15.png

    1. If you encounter any errors, typically restart the device and repeat the entire process. If that doesn't resolve it, check our list of errors.

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Need Help?

Tried everything and still unable to access your device? Contact your distributor or our technical support team.

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